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TalkBroadband™ looks and
appears to work like a phone, however it is different in that it connects
to the Internet, not a telephone line. There are several important factors
to consider regarding the impact of this service on your emergency calls.
9-1-1 SERVICE
If you dial 9-1-1, you will automatically be routed to a specialized call
centre that handles emergency calls. This call centre is different from the
Public Safety Answering Point (PSAP) that would answer a traditional emergency
call. You will be required to provide your name, telephone number and address
to the call centre operator.
9-1-1 ACCESS LIMITATIONS
9-1-1 Service will NOT be available if your Internet connection
is down or your TalkBroadband service is not available, e.g. in the case of
a power failure.
9-1-1 Service may not be available when calling from outside Canada.
If you change the address from which you use your TalkBroadband service, your
access to 9-1-1 Service will change and will not work properly.
Upon any move to a new address, or change of use of your TalkBroadband service,
immediately advise PRIMUS by logging onto http://mytbb.primus.ca or by telephone
at 1-888-501-8430.
If you fail to advise PRIMUS of any changes, this will adversely affect your
ability to access 9-1-1 Service.
USER TIPS
- Ensure that you understand the 9-1-1 Service limitations and make all
other potential users of the service aware of these limitations;
- 9-1-1 Service will not be available during a power outage or during an
Internet outage. Therefore, it is always a good idea to have a backup power
supply, such as UPS for such circumstances;
- Ensure that your location information is always kept current with PRIMUS.
If you do not keep your information current, and you are not able to
speak during a 9-1-1 call, the emergency operator may assume that you
are at
the last registered address;
- Be prepared to confirm your location and call-back number with the
operator who answers the
9-1-1 call since the operator may not have this information;
- During the 9-1-1 call, do not hang up until told to do so, and call
back if you get disconnected.
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